Tech
Lowe’s uses OpenAI to answer 25 million home-improvement questions
Lowe’s uses OpenAI models in Mylow tools to help customers and associates answer more than 25 million questions.
What happened
Lowe’s has deployed OpenAI models in Mylow and Mylow Companion, tools designed to help customers and associates resolve home-improvement questions. Together, the tools have handled more than 25 million questions and helped move customers’ projects forward, according to the supplied source.
Why it matters
The tools extend AI support across both customer and associate interactions, helping Lowe’s handle home-improvement queries at significant scale.
Source: OpenAI News