Economy
RBI Governor Urges Fintechs to Reach Underserved Customers and Build Trust
RBI Governor Sanjay Malhotra urged fintechs to prioritise financial inclusion, responsible data use and global expansion.
What happened
Speaking at the Global Fintech Festival in Mumbai on September 10, 2026, Malhotra highlighted fintech’s reach, including 280 billion digital transactions in FY2025-26, and called for stronger focus on underserved customers, trust and global opportunities.
Why it matters
The message shifts attention beyond already banked users toward informal workers, women entrepreneurs, farmers and smaller towns. It also signals that growing fintechs must strengthen data protection, cybersecurity, resilience and responsible AI as their scale increases.
Source: RBI Speeches